News & events


Free training : Online Network Configuration Management


We are back with the 5th season free training of Network Configuration Manager with a lot of exciting features and enhancements. Be it manual configuration changes or handling network outages, we've got a solution for all. Apart from that, we have network experts who will be handling the Q & A session.

It is a two part training and here's the agenda for both the sessions:

Oct 9, 2018
Configuration backup & disaster recovery


11:30 AM EDT | USA, UK, Canada and Mexico

6:30 AM GMT | Europe, Middle East, Asia and Australia


1. Discovering devices, adding credentials & device templates

2. Automated configuration backups

3. Change management in real-time

4. Reverting network disasters using disaster recovery

NetSupport DNA version 4.60.0002 has now been released !


NetSupport DNA version 4.60.0002 has now been released and is available to download. This currently only available in English. This release of NetSupport DNA 4.60.0002 does not require a new license key and will work with an existing NetSupport DNA 4.50 License.

Please find details on the fixes included in this new version of NetSupport DNA below:

What’s New


Education

• (EN7123) Updated Safeguarding contacts to only receive phrase triggered emails from students they are contacts for see .

Education and Corporate

• (EN7608) Updated DNA Console for subscription key customers to better display the expiry of their licence.

• (EN7699) Updated USB Option to only allow DNA Operators to only be notified of USB approvals for the sites that they have access to in the DNA Hierarchy.

What’s Fixed


• (IN51661) Resolved issue with built in webcams not getting disabled correctly.

• (IN56948) Internet metering for Edge 42 in Windows 10 update 1803.

• (IN56675) Slow performance in Chrome Browser when moving tabs.

• (IN55929) Fixed Issue with console running on Remote Desktop not being able to reset users passwords through the Manage User Account option.

• (IN56269) Resolved issue with AUPs appearing twice on Agent machines.

• (IN56528) Fixed issue with user roles where it was not possible to grant or deny access to Power Management options.

• (IN56530) Resolved issue saving email account details if using reserved characters in the password field.

• (IN56685) Resolved Console crash when attempting to assign licenses to departments in Program Manager.

• (IN56542) Resolved Crash at the DNA Server where corrupted Windows Hotfix data was sent from an Agent.

• (IN56741) Resolved issue with PCs incorrectly switching to the lock screen when attempting to access folders.


NetSupport School version 12.60.0000 has now been released !


NetSupport School version 12.60.0000 has now been released and is available to download. This is available in the below language variants (Other languages will follow in the next day or two): English, French, Spanish. This release of NetSupport School 12.60.0000 does not require a new license key and will work with an existing NetSupport School 12.50 License.

Please find details on the fix included in this new version of NetSupport School below:

What’s New


• Added integration between the Tutor and SIS using ClassLink OneRoster, allowing you to instantly access your SIS classrooms and student accounts at the start of a NetSupport-managed lesson.

• Added support for OneRoster compatible zip files to use 3rd Party SIS systems.

What’s Fixed


• (IN45062) Fixed issue where the default room name would keep reappearing in the tutor after deletion.

• (IN56747) Co-browser and Show video are now removed from the default toolbar.

• (IN56836) Resolved issue where small user license keys could not be activated online.

• (IN56737) Prevented the Name and Connectivity Server from being installed on Window XP/2003 operating systems.